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Holiday Rental Property Terms and Conditions
After receiving your request for a reservation, we will confirm your
Apartment availability and provide you with details on how to proceed
with payment of the deposit. You should confirm your acceptance of our
offer by e-mail or fax. Payment
A non-refundable deposit of 1/3 of the total cost is required to confirm
your reservation. Your booking will be confirmed as soon as payment is received.
The remainder is payable 6 weeks before your arrival date. Please note that
you will not receive any statements or reminders; if the balance is not
received on the due date, we reserve the right to cancel your booking and
make the dates available to others, and if this happens, your deposit will
be non-refundable.
Rental Period
The rental period is based on the number of nights spent in the accommodation.
Access to the property will be from 14.00 hours on the day of arrival and
from 12.00 noon on the day of departure.
There will be a charge of 40 Euros (total) for either remaining in your Apartment after 12.00 noon on your final day, or being moved by us to an available Apartment until your departure time. Cancellation By Client
WE STRONGLY RECOMMEND THAT YOU HAVE TRAVEL INSURANCE THAT COVERS CANCELLATIONS.
If you need to cancel your reservation after you have paid the full amount,
we will make the dates available again and if we manage to re-sell the property
we will refund 60% to you. ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING
EITHER BY E-MAIL OR FAX.
Cancellation by Us (Apartment Nancy)
We reserve the right to cancel any reservation if faced with 'Force Majeure'
(ie unusual and unforeseeable circumstances beyond our control) the consequences
of which we could not avoid. These include but are not limited to war, riot,
civil strife, terrorist activity, industrial dispute, natural or nuclear
disaster, fire, flood, adverse weather conditions or the threat of any of
these. If we make such a cancellation, we will do our best to offer the
Client comparable alternative arrangements or a refund of all monies paid
in respect of the Clients reservation. It sometimes, if rarely, occurs that
other situation arise, equally beyond our control; these include but are
not limited to failure of equipment, loss of water supply, electricity or
access etc. If the problem cannot be fixed within a reasonable time period,
then we will offer alternative comparable or better arrangements. This applies
only in the case of problems with an individual property and does not apply
for instance to an area wide loss of electrical or water supply.
Travel Documents
You are responsible for ensuring that you are in possession of all necessary
travel documents and that they are valid. You are responsible for any disruption
in your own travel arrangements.
Security
It is your responsibility to ensure that your passport, travel documents
and money is put in a safe place in the property, and the property is locked
when you vacate it.
Complaints
If you have a complaint during your stay, you must inform us on the telephone
numbers given and we will do our best to resolve the problem straight
away.
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